Privacy policy

Last updated: Feb 10, 2025

This Privacy Policy describes our policies and procedures regarding the collection, use, and disclosure of your information when you use Flowtrail AI and explains your privacy rights and how the law protects you.

By using Flowtrail AI, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with the initial letter capitalized have defined meanings. These definitions will apply regardless of whether they appear in singular or plural form.

Definitions

• Account means a unique account created for you to access our Service or parts of our Service.
• Company (referred to as “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to Data Nexus Labs FZ LLC, located at Compass Building, Al Shohada Road, AL Hamra, Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.
• Cookies are small files placed on your device by a website, containing details of your browsing history.
• Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
• Personal Data refers to any information relating to an identified or identifiable individual.
• Service refers to Flowtrail AI, our SaaS platform.
• Service Provider refers to third-party companies or individuals employed by the Company to facilitate the Service or to assist in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
• You means the individual using the Service or the company, or legal entity on behalf of which such individual is using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

When using Our Service, we may ask you to provide certain personally identifiable information, including:

• Email address
• First and last name
• Payment information

Usage Data

Usage Data is collected automatically during your use of the Service. It may include:

• IP address, browser type, browser version
• Pages of our Service that you visit
• Time and date of your visit, time spent on those pages
• Unique device identifiers and diagnostic data

When accessing the Service through a mobile device, we may collect additional details such as:

• Device type, unique ID, IP address, operating system, browser type, and diagnostic data

Use of Your Personal Data

We may use your Personal Data for the following purposes:

• To provide and maintain the Service: Ensure its functionality, monitor usage, and improve features.
• To manage Your Account: Facilitate your registration and login, providing access to the features of the Service available to registered users.
• For payment processing: Handle payments through our third-party payment processor, Stripe.
• To contact You: Regarding updates, new features, or support issues.
• To manage your requests: Attend to and resolve any requests made by you.
• For other purposes: Such as data analysis, identifying usage trends, and improving our Service.

Retention of Your Personal Data

We retain your Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Usage Data is retained for internal analysis and to improve the Service. Personal Data is retained until your account is closed.

Security of Your Personal Data

We are committed to ensuring the security of your personal data by implementing industry-leading measures, such as encryption and firewalls, to protect your information. Our primary goal is to maintain the safety and confidentiality of your data throughout your experience with our platform. Please note that we do not store any data from your database. We continually strive to uphold the highest security standards and follow best practices to safeguard your data.

Your Data Protection Rights

You have the following rights:

• Access: Request access to the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Deletion: Request that we delete your personal data (subject to certain legal obligations).

To exercise these rights, contact us at info@flowtrail.ai.

Cookies

We use cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences through your browser settings.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. You will be notified of any significant changes via email or through our platform.

Contact Us

If you have any questions about this Privacy Policy, you can contact us at:
Email: info@datanexuslabs.com
Address: Compass Building, Al Shohada Road, AL Hamra, Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.